Help

Last updated: 2026-11-14

Questions players ask most. Anything else: support@playsarai.com. We read every message. Is the game up right now? See status.playsarai.com.

Playing

How does a haggle work?

Each merchant names a price for one piece. Type what you would say at the stall: charm, a reason, a story, an offer. The merchant answers in character and the price moves, or holds, depending on what you said and how you said it. Accept when you like the price, or walk away. Merchants have limited patience, and a haggle ends after ten of your lines with a last call: take the price or walk.

Why didn’t the price move?

Volume doesn’t buy anything: the deal is always for the one piece on the table, and a merchant never goes below their own floor. Insults and threats cost patience. A good reason, a fair offer or a moment of real charm moves prices more than pressure does.

What is today’s haggle?

One merchant and one piece, the same for everyone, once a day, ranked on the day’s board. It is free on every plan and resets at midnight UTC. Playing it on consecutive days builds your streak.

What is the market day?

Once a week, one city and its three stalls, the same for everyone. Good deals raise your multiplier; walking away keeps it. It is part of Pro and Ultra.

What does “the merchant is with another customer” mean?

The bazaar is very busy. Your haggle is waiting its turn and opens on its own; your place in line is shown. A haggle you have already started is never held up.

Plans and purchases

What do Pro and Ultra include?

Pro opens 100 market rounds a month, Ultra 500 (fair use). Both include today’s haggle, which never counts against your rounds. Your monthly rounds reset at the start of each billing month. To keep the bazaar fair for everyone, Pro opens up to 30 market rounds a day and Ultra up to 60; past that the stalls close to you until midnight UTC.

How does the free trial work?

Pro starts with a 7-day free trial. You won’t be charged if you cancel before it ends. Cancel any time in your App Store or Google Play subscriptions; the app’s Settings has a link straight there (“Manage subscription”).

I paid but the app doesn’t show my plan.

Open Settings and tap “Restore purchases”, signed in with the same account you subscribed with. If that doesn’t fix it, email us with the date of the purchase.

How do I get a refund?

Purchases are made through the App Store or Google Play, and refunds are handled by them: Apple at reportaproblem.apple.com, Google in the Play Store’s order history.

Your account

How do I change my name or language?

In the app’s Settings. The merchants speak the language you choose.

How do I delete my account?

In the app: Settings → Delete account. It removes your rounds, messages, scores and account for good. If you can’t open the app, see how to ask us to delete it.

Are the merchants real people?

No. They are characters played by AI. What you type is sent to our AI provider to produce their replies; see the privacy policy.

Something a merchant said was wrong or offensive.

Tap Report under the merchant’s line (or “Report something on this card” under a share card), or email us. We read every report.